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FAQ

What is an Incredibowl?

The Incredibowl is a smoking system that is engineered for modularity, durability, and ease of use. We chose the finest materials and carefully engineered the m420 and i420 systems to offer the finest experience possible. We hand-assemble every incredibowl in Boulder, Colorado so that we can support our products with a lifetime guarantee.

Is it a vape?

It can be! By swapping the standard bowl for our Vapor Stem and the Expansion Chamber for one of our vertically-oriented upgrades like the Mycroft or Redibowl, you will be able to use your Incredibowl with concentrates.

How do you use the Incredibowl?

Pack your ground material into the glass bowl encased in the BowlArmor. Ignite the material while inhaling from the Expansion Chamber. When the Expansion Chamber is filled to your desired level, pull the BowlArmor away from the Expansion Chamber to open the Annular Purge Carb and clear.

How do you clean the i420?

The BowlArmor, Smoke Injection Nozzle, and the borosilicate bowl accumulate the bulk of the tars and resins that the Incredibowl contains, and can be soaked in isopropyl alcohol and scrubbed with a soft-bristled brush. The Annular Purge Carb does not accumulate a significant amount of tar or resin and can be soaked or rinsed.

The Expansion Chamber is easily cleaned with a cloth dampened with isopropyl alcohol. While the polycarbonate used in the Expansion Chamber is extremely durable, it can scratch easily; we do not recommend using brushes or abrasives on polycarbonate.

Screens can be re-used until the edges become frayed. They can be soaked separately or with the Smoke Injection Nozzle.

O-rings can be re-used until they are too worn to seal or hold components together. Rinse (do not soak) with isopropyl alcohol.

The materials used to make the Incredibowl were carefully selected so that each could be cleaned with commonly available isopropyl alcohol. We strongly discourage the use of any cleaning product or solution other than isopropyl alcohol.

How do you clean the m420?

To clean the m420, disassemble each component according to this diagram.

The BowlArmor and Smoke Injection Nozzle, and the borosilicate bowl accumulate the bulk of the tars and resins that the Incredibowl contains, and can be soaked in isopropyl alcohol and scrubbed with a soft-bristled brush.

The Expansion Chamber is easily cleaned with a cloth dampened with isopropyl alcohol. While the polycarbonate used in the Expansion Chamber is extremely durable, it can scratch easily; we do not recommend using brushes or abrasives on polycarbonate.

Screens can be re-used until the edges become frayed. They can be soaked separately or with the Smoke Injection Nozzle.

O-rings and the silicone mouthpiece bands can be re-used until they are too worn to seal or hold components together. Rinse (do not soak) with isopropyl alcohol.

The materials used to make the Incredibowl were carefully selected so that each could be cleaned with commonly available isopropyl alcohol. We strongly discourage the use of any cleaning product or solution other than isopropyl alcohol.

How does the warranty work?

A warranty is more than fine print; it is a promise we make to you that guarantees your hard-earned money will not be wasted on our products.

The first step is ensuring that you’ve registered your product here. If you purchased your product from incredibowlstore.com after 12/xx/16, you are automatically registered.

Once you have your registration completed, go to the Incredibowl Warranty Claims Portal. Here, you will enter some information about the malfunction or defect and upload a photo of the damage for us to check out. We will process your claim and make sure that, if you need parts, we send the right stuff. You can keep track of your claim throughout the process from the portal.

What is not covered by the warranty?

The o-rings, glass components, and silicone mouthpieces are not covered. Like brake pads on a car, they are designed to wear out and be replaced.

Where are Incredibowls made?

Every incredibowl smoking system is hand assembled by a dedicated team at our Boulder, CO warehouse to ensure the highest standard of quality is met for each and every piece.

How can I get in touch with you?

Find us on social media! Instagram / Twitter / Facebook. You can also fill out this form and we’ll reply as soon as we can. We usually reply within a day or two.

Where can I buy Incredibowl products?

Incredibowl Industries' factory-direct online retailer is incredibowlstore.com. There are many online outlets that carry our products as well. Of course, we prefer buying locally. Here is a map with all of our retailers and Authorized Retailers that you can use to find incredibowl products in your area.

Are the parts interchangeable between the i420 and m420?

The m420 and i420 both offer a myriad of accessories and upgrades individually, but the parts and upgrades are not compatible between the models.

How do I become an Incredibowl retailer?

Fill out this form and we will reach out to help set up your wholesale account.

I saw an m420 for $20. Is it real?

Almost certainly not. While you may find a deal on black Friday or a clearance sale for a closing store, genuine Incredibowl m420's are unlikely to be sold for less than $50. We do our best to monitor sites like Alibaba, DHGate and Ebay, but the process to remove listings for counterfeit goods can take time. We blacklist stores who carry counterfeit products on our Store Locator; check there if you've found a questionable product.

If you think you've found a counterfeit Incredibowl product, let us know by sending an email with the subject "I think I found a counterfeit product." Include a link to the listing or, if you found it in a store, a picture of the product. We will investigate further and, if the product is a counterfeit, we will give you a 50% off coupon for anything you'd like from The Incredibowl Store.

Unfortunately, we cannot reimburse you if you purchased a counterfeit Incredibowl product.

We will not honor warranty requests for counterfeit Incredibowl products.

While the prospect of owning an Incredibowl Smoking System for just a few dollars may be appealing, there are many drawbacks that come with a counterfeit good.

  • Counterfeit goods are made from inferior materials which are far less durable and attractive at best, and at worst can be hazardous to your health. 
  • In order to sell an Incredibowl at such a low price, counterfeiters will source the cheapest labor possible in countries and regions where the population may not have a choice of employment and force people to work under dangerous conditions and without safety gear. Purchasing counterfeit goods supports unfair labor practices in developing countries around the world. 
  • Counterfeit goods will be identified in the warranty registration process and denied any claims. Considering the poor workmanship, questionable materials, and limited support, you will likely need to purchase more than one. 
  • Genuine Incredibowl products are proudly made in Boulder, Colorado (the forefront of this booming industry and world-wide movement) by people who are paid a fair wage and who absolutely love what we do. Without the pride and care that we put into our products and the unwavering support with which we stand behind every piece, an Incredibowl is just a bunch of metal, glass, and (maybe) polycarbonate.